Welcome to the hl365 Privacy Policy. This document ("Privacy Policy") describes the privacy practices of the hl365 platform ("we", "hl365") in relation to personal information collected from members ("you", "User") who use the hl365 website, mobile app, and all services operated in Malaysia.
Your privacy is our priority. hl365 understands that trust is the foundation of our relationship with every member. We are therefore committed to handling all your personal information responsibly, transparently, and in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.
This Privacy Policy applies to all hl365 members in Malaysia, regardless of whether you access the platform via a desktop web browser, Android or iOS mobile app, or any other interface provided by hl365. By registering an hl365 account, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety.
Hl365 only collects information that is strictly necessary to provide a safe, fair, and compliant service. The categories of personal data we collect are as follows:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Verification | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Information | Malaysian phone number, email address, residential address | Account communications, transaction notifications, customer support |
| Financial Information | Bank account number, registered eWallet, transaction history | Processing deposits/withdrawals, fraud prevention |
| Platform Activity Data | Betting history, gaming activity, login/logout records | Security audits, responsible gaming, service improvements |
| Technical Data | IP address, device type, browser, operating system, session cookies | Account security, fraud detection, platform optimisation |
| Communication Information | Live chat records, support emails, satisfaction survey feedback | Complaint resolution, service quality improvement |
Hl365 collects members' personal information through several different channels, depending on how you interact with our platform:
- Account Registration: Information you provide directly when registering a new hl365 account, including your name, phone number, email, and date of birth.
- Identity Verification (KYC): Identity documents such as copies of MyKad or passport uploaded for the account verification process as required under Malaysian law.
- Financial Transactions: Information associated with deposits and withdrawals made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks.
- Platform Usage: Data automatically generated when you use hl365, such as Sports Betting activity (Malaysia Super League, EPL, badminton, cricket), Live Casino sessions, table games, and slots.
- Customer Support: Information you share when communicating with the hl365 support team via live chat, email, or other support channels.
- Tracking Technologies: Cookies, pixel tags, and related tracking technologies collected automatically as you browse the hl365 platform.
Hl365 uses members' personal data solely for legitimate and necessary purposes. The information we collect is used to:
- To securely create and manage hl365 member accounts, including identity verification as required under Malaysian law.
- Processing deposits and withdrawals accurately and promptly via payment methods supported by hl365.
- Delivering Sports Betting, Live Casino, table games, slots, and all other hl365 platform features that you use.
- Sending important notifications relating to your account, transactions, policy updates, and relevant hl365 bonus offers.
- Ensuring the security of your account and detecting any unauthorised access attempts or fraudulent activity.
- Complying with legal and regulatory obligations in Malaysia, including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
- Supporting the hl365 Responsible Gaming programme by monitoring gameplay patterns and identifying members who may need assistance.
- Improving the hl365 platform, products, and user experience based on analysis of anonymised usage data.
Hl365 adheres to the principle of data minimisation — we only use data that is strictly necessary for the stated purpose and will not use it for any other purpose without your prior consent.
Hl365 does not sell, rent, or disclose members' personal information to any third party for their marketing purposes. However, there are certain situations where hl365 is required to share member data with specific parties:
- Business Service Providers: Third parties that assist hl365 in delivering our services, such as payment processors (Touch 'n Go, GrabPay, DuitNow), game software providers, cloud service providers, and customer support systems. All such third parties are bound by strict confidentiality agreements with hl365.
- Malaysian Authorities: When required by Malaysian law, court order, or legitimate law enforcement agencies including Bank Negara Malaysia, PDRM, or other relevant government authorities.
- Auditing & Compliance: Independent auditing bodies that verify the RNG of hl365 games, and financial auditors required to ensure legal compliance.
In the event that hl365 undergoes any business restructuring, merger, or acquisition, member personal data may be transferred to the successor entity, which will be bound by the same or equivalent Privacy Policy. Members will be notified in advance should any such material change occur.
Hl365 continually invests in cybersecurity infrastructure to ensure members' personal data remains protected at all times. The key security measures we have in place are:
- 256-bit SSL Encryption: All data transmitted between your browser/app and hl365's servers is encrypted using the latest TLS protocol, making data interception virtually impossible.
- Encrypted Database: All sensitive personal data stored on hl365 servers is encrypted at rest using AES-256 encryption standards.
- Two-Factor Authentication (2FA): hl365 members are strongly encouraged to enable 2FA for an additional layer of security on their accounts.
- 24/7 Security Monitoring: hl365's automated monitoring system operates around the clock to detect and respond to any suspicious activity or attempted security breaches.
- Internal Access Controls: Only specifically authorised hl365 staff may access members' personal data, and only to the extent necessary to carry out their duties.
- Regular Penetration Testing: hl365 conducts regular security testing and vulnerability assessments to identify and remediate system weaknesses before they can be exploited.
Hl365 uses cookies and related tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the hl365 site. We use several types of cookies:
- Essential Cookies: Required for core platform functionality, including login authentication, session security, and bet slip management. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymised data on how members use hl365 to help us identify technical issues and improve platform speed and reliability.
- Preference Cookies: Storing your personal preferences such as language, time zone, and display format to provide a more personalised experience on hl365.
- Analytics Cookies: Helps us understand overall platform usage patterns for product improvement purposes. This data is anonymised and not linked to any individual's identity.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may prevent you from fully accessing the functionality of the hl365 platform.
Hl365 retains member personal data only for as long as it is necessary for the purposes stated in this Privacy Policy or as required under applicable Malaysian law.
- Active Account Data: Retained for as long as your hl365 account remains active, and for a period of 7 years following account closure for anti-money laundering compliance purposes.
- Transaction Records: Retained for a minimum of 7 years as required under applicable Malaysian financial and tax laws.
- Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
- Support Communication Data: Live chat session records and emails are retained for 2 years for complaint resolution and service quality improvement purposes.
Once the required retention period has expired, personal data will be securely deleted or fully anonymised so that it can no longer be linked to any individual.
Under the Malaysian PDPA and data protection best practices, you as an hl365 member have the following rights regarding your personal information:
To exercise any of the privacy rights above, please contact the hl365 team via email support@hl365.bet with the subject line "Privacy Rights Request", along with full details of your request and a copy of valid identification.
Hl365 services are strictly for individuals aged 18 and above. hl365 does not knowingly collect, store, or process any personal data from children or underage individuals.
If hl365 discovers that personal data belonging to an individual under the age of 18 has been inadvertently collected, we will take immediate steps to delete that data and close the account in question. Parents or guardians who have reason to believe that a child under their care has registered an hl365 account are urged to contact us at support@hl365.bet immediately.
Hl365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. Any material amendments will be communicated to hl365 members via:
- An email notification to the address registered to your hl365 account, at least 7 days before the changes take effect.
- A prominent banner notice on the hl365 platform's main page for an appropriate period.
- Update the "Last Updated" date at the top of this Privacy Policy document.
Continued use of the hl365 platform after any amendments take effect will be considered acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of the latest updates.
If you have any questions, concerns, or complaints regarding hl365's Privacy Policy or how we handle your personal data, please contact our team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week on the hl365 platform — the fastest way to get immediate assistance.
- Privacy Email: support@hl365.bet — send an email with the subject line "Privacy Enquiry" to be handled by the relevant officer. Response time within 4 business hours.
- Supported Languages: Bahasa Malaysia and English.